Updating the controller and protect software was successful, but attempting to update the cloud key firmware from within the network application also failed. Valley IT Support, Inc is an IT service provider. Related Products View More Products. Read the problems that other people are having before you install. Cloud Key Firmware: UCK.mtk7623.v1.1.6.c289a3c.191031.0856. Ever since we started using the USB power suppl, never another issue. on unifi_version=$(grep -io "We do not support upgrading from 5. I have an EdgeRouter Lite I update before the EdgeRouters and EdgeRouter Pro, for example, and a single 24 port EdgeSwitch I update before all the other 48 port EdgeSwitches. NEVER update any unifi device...EVER. So this is the same problem they have always had: You cannot downgrade the controller version. That's good info if i have problems with the CKs again in the future  I will look into switching over. This would have been late 2018/early 2019. ; For best results, we recommend using the second generation of Cloud Keys (UCK-G2 and UCK-G2-PLUS) which offers greater stability and performance over the UniFi Cloud Key Gen1. Web Site brings me to a login prompt, then... nothing. I fixed ours that had the same issue a little easier. Every time. That's interesting to know about the USB power supplies. The solution was to connect to the cloud key via SSH and use the CLI to update the firmware by issuing the following command (for version 1.1.0): ubnt-systool fwupdate https://dl.ubnt.com/unifi /cloudkey/firmware/UCKP/UCKP.apq8053.v1.1.0.aa44aee.190826.2316.bin. UniFi Cloud Key Introducing the UniFi Cloud Key, a miniaturized marvel of technology. Second-generation product family Designed from the ground up.. Playing around with a few UniFi cameras just reinforced to me the value of Wyze cameras in a residential setting, though! Learn more Use PoE -- if you don't have a PoE switch, get a PoE injector. This article applies to the UniFi Cloud Key, which should be updated to the latest stable firmware/controller version before troubleshooting further. Always update the firmware first before updating the controller. In ~3 years i have not had problems with Cloud Keys until this event i reported in this thread. The key will download the update and reboot to complete the installation. I have also notice there as there has seem to have been more updates than normal in the last 3 months. The cloud key came from Ubiquiti with firmware version 0.9.8. Has anyone else seen this issue or am just lucky. I've had to reset my v1 probably three times in the past year for unknown reasons. From here you can either paste the URL, or if you downloaded the binary you can select the file locally on your computer. Let's see how it handles further updates. It's on your own hardware, easy to move and back up, and very reliable. Seems like every time try to update the firmware, I end up in this spot. If you ever have a controller version that is higher than the one embedded in the firmware update YOU WILL HAVE PROBLEMS. Recent (Nov, Dec 2019 Jan 2020) Unifi Cloud Key update problems, Are you smarter than most IT pros? Don't use the USB power supply option. Made a backup, clicked update. Take the Daily Challenge », Script to run SSH command on wireless devices. Don't keep your controller software on the bleeding edge. it seems the updated controller bugs out with the firmware that comes with an older controller, so it's sort of a version mismatch afaik. Do they never test their updates? I went with the latter. I've never used a CK but I've not been too impressed with what I hear, and I say that as a big Unifi fan. It features a quad-core processor with 2 GB RAM, operating the latest version of the UniFi Controller with built-in hybrid cloud technology. UniFi Network Controller 5.14.22 for Debian/Ubuntu Linux and UniFi Cloud Key. The G2s resolve the problem by having a small battery/capacitor and when they notice power loss they immediately shut down. For good measure the switches and APs are also now current. Updating the controller and protect software was successful, but attempting to update the cloud key firmware from within the network application also failed. So note to self, firmware first! In both cases, the cloud key's status LED was showing a white LED light instead of the normal blue. Then reboot. Post was not sent - check your email addresses! Related Downloads I'd been toying with the idea of either virtualizing it on my Synology NAS with a docker image, or building a Ubuntu Server VM in ESXi. We had the problem of a G1 CK crashing periodically and finally narrowed it down to doing firmware upgrades on the POE switch. *" | cut -d'.' From UniFi Cloud Key WebUI: Maintanance -> UPDATE MANUALLY. [Yes][No][Downgrade First]" would solve the accidental-click through like i just had... Has this gotten better with Gen2 at all? The UniFi ® Software-Defined Networking (SDN) platform is an end-to-end system of network devices across different locations — all controlled from a single interface. I had an issue where I upgraded the controller software before the firmware. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. I went through them one by one, saving the unifi update for last. The image above displays a typical UniFi network topology with a UniFi Cloud Key, UniFi Security Gateway and a UniFi Switch. Everything is working again. It has always been this way and it's safe to assume it will always be this way. -f1-3 | sort -V | tail -n 1), if [[ -n "${unifi_version}" ]]; then rm unifi_sysvinit_all.deb 2> /dev/null; wget https://dl.ui.com/unifi/${unifi_version}/unifi_sysvinit_all.deb && dpkg -i unifi_sysvinit_all.deb && rm unifi_sysvinit_all.deb; fi. Once this has been completed, the firmware update installs as expected. Just be happy it works and leave it at that. Starting in late November when running firmware and controller software all the Cloud Keys became unresponsive after the update the one in my office went into the adopt setting (solid white light) but could not be adopted. https://help.ubnt.com/hc/en-us/articles/205144550-UniFi-Run-the-controller-as-a-Windows-service. Press question mark to learn the rest of the keyboard shortcuts, https://dl.ui.com/unifi/${unifi_version}/unifi_sysvinit_all.deb, https://community.ui.com/questions/Latest-firmware-update-1-1-6-bricked-my-CloudKey-v1/76742a10-3407-4b7c-acc0-9f6c26a7534f. 1.1.11 Firmware. Actually, Unifi tech support told us recently to use the USB power supplies, just make sure that it is 2A or greater rated. https://community.ui.com/questions/Upgrade-from-1-1-0-to-1-1-6-on-CloudKey-Gen1-fails-when-5-12-22-or-newer-runnig-on-controller/b2ee8f10-e8b9-482e-9688-2eb9b861d3b0. If you ever see that your controller software version is higher than the version bundled in the next firmware you have two options: Either wait until the next firmware or be prepared to do some hokey pokey to turn that shit around when the controller is borked by the firmware update. Lost the speedtest graph, not showing no more. Sorry, your blog cannot share posts by email. When this occurs I'm unable to login to the unifi controller software's web interface. The UniFi Cloud Key is an integrated computer and software controller minus the bulk. Maybe they're aging enough that's an issue? UniFi ® : Software Software UniFi Network Controller 5.14.23 for Debian/Ubuntu Linux and UniFi Cloud Key. by Same applies to Cisco 300's and HP 1910/1920's. When the power is lost, it crashes and corrupts the database  I ended up migrating several to a Windows box and have not looked back. If ubnt-tools is anything other than 0.9.7-1, then you need to update it. All of my Cloud Keys have this issue and it's to the point where they only get one or two upgrades a year. *" /usr/lib/unifi/logs/server.log | grep -io "5. In general, I've been very happy with my Unifi cloud key for managing my Unifi network, but there have been 2 occasions over the past couple years where the cloud key has encountered unrecoverable failures.. Another option is just roll with a small Ubuntu VM and install it there. My general rule though is to hit upgrade and then walk away. Click to email this to a friend (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on LinkedIn (Opens in new window). They're cheap enough, and WAAAAY more reliable than powering your Cloud Key by USB. You knew this was going to happen. I have had four sites at once running off my primary UniFi controller, when we have a job trailer at a site for an extended period of time I contract for terrestrial wireless service from one of our local ISP's. ANY VM could easily host MANY sites this way - and use the same Google Maps API key, just sayin'. I'd like to upgrade to the v2, but without having any cameras yet I'm hard pressed to do it.

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