The UniFi Protect Controller software, which manages the cameras, can also run on the UDM Pro (with an HDD installed). Response status code was unacceptable: 500”. This is definitely souring my impression of Ubiquiti... Are you using PPoE WAN? If your getting internet with a direct connection, then connect the DM and power cycle the modem again and give it a try. I contacted xfinity to activate my modem they said it’s good to go and all the lights are lit on it. I’ll disconnect everything then start over, just had same issue. I think I got a similar issue in beta. I didn’t think to check that - but why would they let you create an account with that if it’s unusable ? But it only supported a hand full of DDNS providers. Thank you very much!! I gave up , came back the next day and it worked completely fine for some reason, Let me know if you’re interested in trading for an AmpliFi Alien. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. My setup is cable modem brand new (netgear cm1000) that’s plugged in by coax to the wall. I restarted the modem i couple times but everything was still connected to one another. I get to the setting up part and I get this -, “There was an error with the step “setting up”. Make sure you power cycle the modem each time your connect a different device to the modem. Still renovating the home but I’ll be moving in this weekend. 9. I have two and wanted to check out the UDM but it didn’t have WiFi6. Ensure that your host system is on the same Layer 2 network as the UDM-Pro. (I created my account a couple weeks ago , just trying to set my stuff up now). Cookies help us deliver our Services. Launch the Chrome web browser and go to https://setup.ui.com. The UniFi Network Controller software runs on the UDM Pro, which also acts as a firewall and DHCP server for the local network. It’s so strange . Ethernet cable going form the LAN port in the modem to the internet port on dream machine. If it is not, try moving the mobile device closer to the Dream Machine. cableswiresohmy, you are right - this is what worked for me. 8. Everything’s plugged in. Turns out I don’t need two Aliens as the coverage is more than enough with one, New comments cannot be posted and votes cannot be cast. But mine was related to WAN static IP. My internet service I’m paying for is 1 gig. My setup is cable modem brand new (netgear cm1000) that’s plugged in by coax to the wall. By the way I checked in the xfinity app and it says my modem is connected and running ... not sure if that helps. I’ll be there tomorrow and definitely going to try again and try this. I was using my phone which was still on the wifi. Confirm your internet connection is working with the pc directly connected to the modem. By using our Services or clicking I agree, you agree to our use of cookies. The Dream Machine Pro is about twice as deep as the USG Pro 4. In practical application of a fully fresh setup, we’re disappointed to report that Geo IP filtering is broken. My internet service I’m paying for is 1 gig I recently bought a UniFi Dream Machine Pro (UDM Pro). Once I removed it, setup finished with no problems. The UDM-Pro will show up if it is discovered. I was having the same issue and found a space in my username (not login or email). After you run the UniFi Setup Wizard, a login screen will appear for the UniFi … So I’m setting up a new network at a house I just bought. Overview The UniFi® Dream Machine Pro is an all-in-one network appliance In the previously noted video, all of the bells and whistles were enabled related to IPS and Geo IP filtering. So I go to the unifi app and sometimes it fails during the internet speed test step and sometimes it goes through to the setting up part and fails then and gives me that error. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. Thanks I gave up after an hour and a half cause I had to go. I did a ton of research before getting it and saw Dynamic DNS (DDNS) support. Check your unifi username and account to make sure it doesn’t have any special characters or spaces in it (account.ui.com). And it it slower than 300Mbps? I wasn’t moved in yet. Follow the on-screen instructions of the Setup Wizard. Looks like you're using new Reddit on an old browser. I was having the same issue as OP - after I changed my UI account password to something simple, the UDMP setup fine! Ethernet cable going form the LAN port in the modem to the internet port on dream machine. Must have been some issue with me on the wifi while it was being set up, I honestly was moving into a new home. Press question mark to learn the rest of the keyboard shortcuts. In this review, I’ll share with you why I decided to upgrade and how I migrated the controller configuration from the UDM to the UDM Pro. Everything’s plugged in. Holy shit I kept getting an unexpected error when finishing setup ... created a new user with a stupidly simple password (no special characters) and it worked. I turned off wifi on my phone to come here and check this issue when all of the sudden it worked. I had to use the web browser instead if the app. 7. Make sure that Bluetooth connectivity is enabled, you are within 1.5m (5ft) of the UDM-Pro, and that the UniFi Network app has the necessary permissions. Select to Setup new controller or Dream Machine. Can't believe how shit this whole experience with the UDM pro has been ... Are they even testing stuff before they ship it? Ubiquiti’s UniFi Dream Machine Pro (UDM Pro) is an incredibly versatile all-in-one security gateway and network appliance that I recently upgraded to from the entry-level UniFi Dream Machine (UDM).
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